Terms, privacy and cancellation

Who we are

Ultlimo is a chauffeured service operated by Ultlimo Transportation Company, 631 Indian Spring Ln. Buffalo Grove. 60089.

You can reach us at +18477221461 or support@ultlimo.com.

The service

We provide pre-booked chauffeured transportation in the Chicago area: airport transfers, point-to-point rides and hourly hire. A booking reserves a car and a driver for the time, route and vehicle class you choose.

Rides can be booked on this site at least 24 hours before pickup. For a ride sooner than that, call us at +18477221461; we confirm the ride only if a car and a driver are free.

Prices

All prices are in US dollars. Every quote is all-inclusive: the price you confirm is the price you pay for the ride as booked. The only additions are the ones listed under "Charges after the ride" below, and changes you make to the trip.

Your card and when it is charged

A ride can be booked only with a valid payment card on your account. You may also add a second card as a backup.

By saving a card you authorize Ultlimo Transportation Company to store it with our payment processor, Stripe, and to place holds and make charges on it for your bookings as set out on this page, including charges made after the ride when you are not present. We never store your full card number; Stripe holds it.

2 days before the ride we place a temporary hold on your default card for the fare plus 30%, so the card can cover a ride that runs longer than planned. The hold is not a charge. If the default card is declined, we try your backup card.

If no card on your account accepts the hold, we email you the reason. You then have until 24 hours before pickup to add or update a card; if no hold can be placed by then, the ride is cancelled without a fee.

After the ride we charge the actual amount: the quoted fare plus any waiting time, stops or changes, and the other charges after the ride listed below. It is taken from the hold and the rest of the hold is released. If the actual amount is higher than the hold, the difference is charged as a separate payment to the same card or, if that card is declined, to your backup card.

You receive an itemized receipt by email listing every line that was charged.

The charge appears on your card statement as Ultlimo.

Wait time

• Airport pickups include 15 minutes of complimentary wait time from the actual landing time.
• All other pickups include 15 minutes.
• Beyond the included window, wait time is billed in 15 minutes blocks at $15.

Charges after the ride

The following can be added to the fare after the ride and are charged to the card used for the booking:

• Waiting beyond the included wait time, as described under "Wait time".
• On an hourly hire, time beyond the hours booked, at the hourly rate of the vehicle class.
• Stops or route changes requested on the day that were not part of the booking.
• Cleaning, when the car needs cleaning beyond normal use before it can carry the next passenger - for example after vomiting, spilled food or drink, or smoking.
• Damage to the car caused by a passenger, at the cost of repair.

How a charge after the ride is made

Every charge after the ride appears as its own line on your receipt, with a description of what it is for. For a cleaning or damage charge we record what happened at the time and keep any photos, and we send you that description on request.

If you think a line is wrong, contact us as soon as you receive the receipt and we will review it with you.

If a charge after the ride is declined on every card on your account, the amount remains due and we will contact you to settle it.

Changes and cancellation

How to change or cancel a booking, and what it costs, is set out on the Cancellation tab of this page. It forms part of these terms.

Conduct and liability

Smoking, open alcohol where the law does not allow it, and damage to the car are not allowed. The driver may end a ride that is unsafe. Cleaning or repair after a ride is charged as described under "Charges after the ride".

Questions about a charge

If a charge looks wrong, contact us at support@ultlimo.com or +18477221461 before you contact your bank, so we can look into it and put it right.

The law these terms follow

These terms are governed by the laws of the State of Illinois. We may update them; the version on this page when you book is the one that applies to that booking.

Who is responsible for your data

Ultlimo Transportation Company, 631 Indian Spring Ln. Buffalo Grove. 60089, runs this site and is responsible for the personal data it collects. Questions about your data go to support@ultlimo.com.

What we collect

We collect the details you give us to run a ride: name, phone, email, pickup and dropoff addresses, flight number where relevant, and a reference to your payment card.

What we use it for

To take and run your booking, to charge for it, to contact you about it, and to keep the records the law requires. We do not sell personal data, and we do not share it with advertisers.

Who else sees it

• Stripe processes your payment and holds your card. Its own privacy policy is at stripe.com/privacy.
• Our email provider delivers the messages about your trip.
• Your driver receives your name, phone number and the pickup details for your ride.

Flight number

We use your flight number only to plan your pickup around the arrival time. It is passed to the office with your booking and is not shared with anyone else.

Cookies

The site keeps only what it needs to work: a cookie that keeps you signed in, and the trip you started filling in, saved in your own browser so it is still there when you come back. It uses no advertising or tracking cookies.

Retention and deletion

• Trip and payment records are kept for 7 years for tax and accounting purposes.
• Payment cards are held by Stripe; we never store full card numbers.
• You can ask to see, correct or delete your account and its non-financial data at any time by writing to support@ultlimo.com.

Children

The service is booked by adults. We do not knowingly collect data from children.

Free cancellation

Cancel any point-to-point or hourly booking free of charge up to 4 hours (7 days for the stretch limousine and executive van) before the scheduled pickup. Airport pickups can be cancelled free of charge up to 1 hour (7 days for the stretch limousine and executive van) before the scheduled landing.

Late cancellation and no-show

A cancellation fee is charged to the card used for the booking. A free cancellation charges nothing and releases any hold on the card.

• Inside the free window: 50% of the quoted fare.
• No-show without contact after the included wait time: 100% of the quoted fare.
• Cancelling after you have told us you are ready: the car is already on its way, so it is charged as a no-show, 100% of the quoted fare.

Changes

Route, time and vehicle class can be changed free of charge up to 4 hours (7 days for the stretch limousine and executive van) before pickup, subject to availability. The price is re-quoted on the same all-inclusive basis.

How to cancel or change

Open the trip in your account and choose Cancel or Modify, or contact us at +18477221461 or support@ultlimo.com.